Best Motorcycle Accessories
Last updated: 19 August 2026
At Best Motorcycle Accessories, we want you to be happy with your purchase. We understand that sometimes an item may not fit, may not be what you expected, or you may have ordered the wrong part.
This Returns & Refunds Policy explains how returns, exchanges and refunds are handled for purchases made through Best Motorcycle Accessories.
Nothing in this policy is intended to exclude or limit your rights under the Australian Consumer Law.
Change of Mind Returns
If you change your mind about a purchase, we may accept a return within 14 days of delivery, provided that:
- the item is unused, unworn and in resalable condition;
- all original tags, labels, manuals and accessories are included;
- the item is returned in its original packaging where reasonably possible; and
- you can provide proof of purchase.
Once the returned item has been inspected and approved, we may offer a refund, exchange or store credit at our discretion.
Original delivery charges are not refundable for change-of-mind returns. Customers are responsible for all return postage costs and, where applicable, the cost of shipping replacement items.
Clothing, Helmets, Boots & Protective Equipment
Items such as helmets, jackets, pants, boots, gloves and protective equipment may be returned for a different size within the applicable return period where the item:
- has only been tried on for sizing;
- has not been ridden in or otherwise used;
- remains clean and undamaged;
- has all tags and labels attached; and
- includes the original packaging and accessories.
Customers are responsible for return postage and any applicable replacement shipping costs for size exchanges.
For safety and hygiene reasons, we may be unable to accept change-of-mind returns once products have been used, worn or fitted. This does not affect rights for faulty goods under Australian Consumer Law.
Motorcycle Parts & Accessories
Please check that parts and accessories are suitable for your motorcycle before ordering, including make, model, year and relevant part number.
Incorrectly ordered non-electrical parts may be considered for return within 14 days where they are unused, have not been fitted or installed, and remain in resalable condition.
Electrical and electronic parts are not eligible for change-of-mind returns. This exclusion does not limit your rights under Australian Consumer Law if an electrical or electronic product is faulty, defective or otherwise fails to meet a consumer guarantee.
Faulty, Damaged or Incorrect Products
If an item arrives damaged, is faulty, is not as described, or we have sent you the incorrect product, please contact us as soon as reasonably possible.
- your name and order number;
- details of the issue; and
- photographs of the item and packaging where appropriate.
Depending on the circumstances and your rights under Australian Consumer Law, the remedy may include repair, replacement, refund or another appropriate remedy.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Products must, among other things, be of acceptable quality, match their description and be reasonably fit for any purpose made known to us before purchase.
Our change-of-mind conditions, exclusions and timeframes do not limit your rights under Australian Consumer Law where a product fails to meet a consumer guarantee.
Manufacturer Warranties
Some products may include a manufacturer’s warranty. Where applicable, we can assist with a warranty claim. Manufacturer warranties operate in addition to, and do not replace, rights under Australian Consumer Law.
Return Shipping
Before returning an online order, please contact us for return instructions.
For approved change-of-mind returns and size exchanges, return postage and any replacement shipping costs are the customer’s responsibility.
Where a product is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law, reasonable return or collection costs will be handled as required by law.
We recommend using tracked shipping for change-of-mind returns.
Refunds
Once we receive and inspect an approved return, we will advise you of the outcome. Approved refunds will generally be processed back to the original payment method.
Original shipping charges are not refundable for change-of-mind purchases.
Items Not Eligible for Change-of-Mind Returns
Subject to your rights under Australian Consumer Law, we do not accept change-of-mind returns for:
- electrical or electronic parts;
- products that have been used, fitted, installed or damaged after delivery;
- helmets, clothing or protective equipment showing signs of use;
- opened oils, lubricants, chemicals or other consumable products;
- specially ordered or customised products;
- products missing components or accessories; and
- clearance or final-sale products where clearly identified before purchase.
These exclusions do not apply where you are entitled to a remedy under Australian Consumer Law.
How to Request a Return
Before sending an item back, please contact us with your order details and the reason for your return.
Best Motorcycle Accessories
18 Kendall Street
Gloucester NSW 2422
Phone: 02 6558 9496
Email: info@bestmotorcycleaccessories.com.au
Please do not send a return until you have contacted us and received return instructions.
Questions
If you have questions about sizing, compatibility, returns or warranties, please contact us before ordering.